Terms & Conditions

COVID-19

Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. For the latest information about delays and impacts please visit auspost.com.au

 

Postage

Postage is with Australia Post in trackable satchels. You have the option of standard post or express post. Please note, that express post just means faster postage time, it does not mean faster production time. If you need something custom made by a certain date, please let me know. If you would like signature on delivery please advise in the notes section when ordering. Once your item is posted you will receive an email containing tracking information. 

Local Pickup

You may choose to pick up your order once it has been completed. As pick up is from my home a time needs to be arranged prior to collection. Pick up location is Blair Athol, South Australia.

Packaging

All orders are packaged beautifully inside our branded canvas drawstring bags. They are then placed inside a waterproof sealed satchel. 

Design Proofs

If you have ordered a personalised item you will be emailed a design proof for your approval prior to your order being processed. It is up to you the customer to ensure you have checked the proof for spelling and correct details. Once the proof is approved Made While They’re Sleeping takes no responsibility for any mistakes or omissions. There are no refunds on personalised items. 

Returns:

We do not accept returns for change of mind, however If you have received a broken or faulty product, you may be entitled to a replacement or a refund. Proof of the faulty item must be provided with photographic evidence. Returns must be made within 30 days of purchase.

Pricing:

Prices are subject to change without notice. All prices include GST.

Processing Times:

Processing time on personalised items is generally between 5 - 7 business days (excluding weekends). Please allow a few extra days around Christmas, Easter  and during school holidays.